What is an SLA? - A Service Level Agreement puts the maintenance and support of your network into the hands of IT professionals. There are two main over arching outcomes with SLAs - the network is reliable and downtime is minimised. To achieve this we focus on preventative maintenance, training, procedure and documentation. This can only be delivered by having the experience and state of the art support tools. Companies that manage their own IT generally struggle to meet these basic requirements.
Does my business need an SLA? – If your business relies on its network to process orders and conduct general line of business functions then yes you do. Having a reactive strategy to network support is the same as planning to fail. It has been proven that the more effort spent on preventative maintenance and proactive monitoring equates to savings in lost production and business continuance. Disasters do happen and planning and strategy is essential.
How much does an SLA cost? - We have many options which allow us to fit the correct solution for your business. Before we can advise you we conduct a FREE system audit and needs analysis. Many of our clients are on a Bronze package which is a low $20 per month per machine.
Which SLA package best suits my business? - As we know there is no such thing as a one size fits all. We have developed our support packages to best target the needs of specfic business requirements. The following table outlines the key advantages of each package and who it may appeal to.
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A Bronze SLA appeals to businesses that can no longer afford to be reactive. We have spent hundreds of man hours developing preventative maintenance schedules and invested hundreds of thousands in acquiring the latest tools and diagnostic systems. Getting in front of the game and in control of your IT without breaking the bank is what the Bronze package is all about.
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Silver typically suits a company that may already have an IT department but needs additional expertise and an advanced network management system. We will deploy our systems onto your network and give your staff access to these tools. We also provide training, advice and unlimited FREE phone support. Remember that IT service companies are exposed to many different environments and technologies, so your internal IT can feel safe knowing that they can always pick up the phone and have an expert to help.
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This is our most popular package and suits companies that are serious about their IT. Not only do you have the maintenance issues covered but you no longer have to worry about your staff getting too much help. Our Helpdesk is FREE to Gold subscribers which means that your staff can have their issues solved in less time than it takes to get admin approvals. We believe that our Gold SLA will give you a far better outcome with significantly less money spent, than having your own internal IT department. In essence, this is the package that lets you focus on your business and not your computers.
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If your business stops when your network does then this is that extra bit of insurance for you. In times of crisis if you require that all hands on deck approach then this is it. This is an all you can eat package which puts your network and your productivity first. |